Recent complaints about TalkShoe have gained some attention in the form of a copy/pasted message addressed to Colleen (of the Jay and Jack forums). Not very personal, but a step in the right direction. TalkShoe’s VP of Product Management left this comment on my two posts about the problem, as well as a comment in Colleen’s essay post about it over on her blog.:

Hello Colleen. I want to assure you that by no means did TalkShoe single out this call or do anything intentional to derail it. We have seen a very heavy demand for TalkShoe in the last weeks and this may unfortunately have impacted the call. We think that the call for Autism is a great cause and will do everything we can to help make the most of the event. Having the call up for 24 hours is no easy task but we understand that is no excuses for the failures.

I personally apologize for any inconvenience this may has caused, as we strive to provide not only a service that people can use for free but one that is reliable.

If you have any further issues please continue to email support or call our support telephone number.

Aaron Brauser
VP Product Management
www.talkshoe.com

It should be noted that this type of response in blogger comments is typical of TalkShoe. It’s great that they are apologizing but I am curious as to how they will address all of the problems that Colleen and I laid down on them. I would also like to see them step up and donate more money to Autism Speaks.

The only logical explanation I can have for Aaron calling me “Colleen” is that he thought all the posts came from the same blog (since Colleen and I seem to be sharing blogger templates.)

All things being equal I will continue to use TalkShoe as so many podcasts I follow use the service. Thanks to Aaron for taking the time to apologize and it would be great to see some of the problems that were addressed dealt with in future releases of the service.